Frequently Asked Questions

Question 1

How do I book your services?

Answer

1. Once you submit a rental inquiring we will contact you with a price and information regarding your request.

2. After you have made a decision, we will forward you our booking reservation form.

3. We'll send you an invoice and once that's paid, you're all set!

Just click the INQUIRE NOW button to get started.

Question 2

How does payment work?

Answer

Payments are accepted via E-transfer to sales@marqueerentalco.com
An invoice will be provided to confirm that we have received your payment! Cash payments are not accepted at time of delivery, they would be required to be paid prior to the event date. If you'd like to pay by credit card, please notify us - there is a 3% service fee.
A 50% non-refundable deposit is due at time of booking. Within 14 days of your event date, we require a full payment to confirm your reservation!

Question 3

What are the delivery fees?

Answer

Delivery fees are required when Delivery is requested.

Delivery is calculated based on the distance of the event address from our location!

Delivery fees include delivery, setup and pickup at the end of your rental period from event address.

Question 4

Can I pick up my order instead?

Answer

Marquee Rental Co. offers pick up as an option when booking.

You would be required to provide a security deposit based on your rental request.

This would mean you save on the delivery fees if you have the free time to pick it up yourself. But hey, we just make it easy for you by choosing our delivery option!

Question 5

What is your COVID-19 Policy?

Answer

If you have booked a reservation and would like to reschedule for a further date, we will allow you to change it. Payments made are non-refundable. If the event is postponed, we will happily honour it and give you a credit of equal value for future bookings for up to 1 year from the original event date. This does not includes balloons. If we already have a booking scheduled on the chosen postponed date, those client time slots will take priority, and accommodations will be made accordingly.

Question 6

What is the size of each letter and number?

Answer

3 ft Light Up Letters - 90cm tall
4 ft Light Up Numbers - 120cm tall Acrylic White Letter Tables - 2.5 ft (75cm) tall Arylic White Number Tables - 2.5 ft (75cm) tall

Mesh Backdrop - 2 m (diameter)

Question 7

What if the rental gets damaged at our event?

Answer

The client is responsible for the safe keeping of our items while in their possession. If the damage is deemed beyond repairable, then damage fees or replacement fees will be applied and taken from your security deposit. You are responsible for ensuring the rentals are in safe hands! We trust you, just how you trust us!

Question 8

Why is a delivery window required?

Answer

Delivery windows are required in order to provide enough time for our team to arrive at the location and have our letters/numbers set up for your event!

Typically, the delivery window is 1 hour - If you event starts at 12pm, we ask for you to input 11am on our reservation form - as this prevents any unforeseen delays when setting up or tearing down!
If you require specific setup and pickup times due to venue restraints, we would love to accomdate. Just notify us when booking, and we'll do our best to to ensure accurate timing!