FAQ

Marquee Rental Co. takes pride in providing the GTA with some of the most stunning looking light up letters and numbers in Canada.

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To help provide the most efficient service to our loved clients, we do have some policies in place to help make the booking process as easy as 1,2,3!

Please refer to FAQ before booking with us!

Frequently asked questions

Booking

How does payment work?

Payments are accepted via E-transfer to sales@marqueerentalco.com
An invoice will be provided to confirm that we have received your payment! Cash payments are not accepted at time of delivery, they would be required to be paid prior to the event date. If you'd like to pay by credit card, please notify us - it is also an option.
A 50% non-refundable deposit is due at time of booking. Within 14 days of your event date, we require a full payment to confirm your reservation!



What is the size of each letter and number?

3 ft Light Up Letters - 90cm tall
4 ft Light Up Numbers - 120cm tall Acrylic White Letter Tables - 2.5 ft (75cm) tall Arylic White Number Tables - 2.5 ft (75cm) tall Round Mesh Backdrops - 2m Diameter



What are the delivery fees?

Delivery fees are required when Delivery is requested.

Delivery is calculated based on the distance of the event address from our location!

Delivery fees include delivery, setup and pickup at the end of your rental period from event address.



What if the rental gets damaged at our event?

The client is responsible for the safe keeping of our items while in their possession. If the damage is deemed beyond repairable, then damage fees or replacement fees will be applied and taken from your security deposit. You are responsible for ensuring the rentals are in safe hands! We trust you, just how you trust us!



Why is a delivery window required?

Delivery windows are required in order to provide enough time for our team to arrive at the location and have our letters/numbers set up for your event!

Typically, the delivery window is 1 hour - If you event starts at 12pm, we ask for you to input 11am on our reservation form - as this prevents any unforeseen delays when setting up or tearing down!
If you require specific setup and pickup times due to venue restraints, we would love to accomdate. Just notify us when booking, and we'll do our best to to ensure accurate timing!



Do you offer pick up as an option?

Marquee Rental Co. offers pick up as an option when booking.

You would be required to provide a security deposit based on your rental request.

This would mean you save on the delivery fees if you have the free time to pick it up yourself. But hey, we just make it easy for you by choosing our delivery option!



So, how do I book your services?

Great question!

1. Once you submit a rental request by selecting the Inquire Now button on our menu, we will contact you with a price and information regarding your request. 2. You will then realize that this is something you really want!

3. We will forward you our booking reservation form, which once completed will save the date!

4. We'll send you an invoice and once that's paid, you're all set!

Just submit a rental request by selecting the Inquire Now button in our menu!



What is your Covid-19 policy?

If you have booked a reservation and would like to reschedule for a further date, we will allow you to change it. Payments made are non-refundable. If the event is postponed, we will happily honour it and give you a credit of equal value for future bookings for up to 1 year from the original event date. this includes balloons. If we already have a booking scheduled on the chosen postponed date, those client time slots will take priority, and accommodations will be made accordingly.