Frequently Asked Questions
Please read below to learn more about our booking process and product information.
How do I book your services?
2. After you have made a decision, we will forward you our booking reservation form.
3. We'll send you an invoice and once that's paid, you're all set!
Just click the INQUIRE NOW button to get started.
How does payment work?
An invoice will be provided to confirm that we have received your payment!
A 50% non-refundable deposit is due at time of booking. Within 14 days of your event date, we require a full payment to confirm your reservation!
What are the delivery fees?
Delivery is calculated based on the distance of the event address from our location!
Delivery fees include delivery, setup and pickup at the end of your rental period from event address.
Can I pick up my order instead?
Marquee Rental Co. offers pick up as an option when booking.
You would be required to provide a security deposit based on your rental request.
This would mean you save on the delivery fees if you have the free time to pick it up yourself. But hey, we just make it easy for you by choosing our delivery option!
What is your COVID-19 Policy?
What is the size of each letter and number?
3 ft Light Up Letters - 90cm tall
4 ft Light Up Numbers - 120cm tall
Mesh Backdrop - 2 m (diameter)
What if the rental gets damaged at our event?
Why is a delivery window required?
Delivery windows are required in order to provide enough time for our team to arrive at the location and have our letters/numbers set up for your event!
Typically, the delivery window is 1 hour - If you event starts at 12pm, we ask for you to input 11am on our reservation form - as this prevents any unforeseen delays when setting up or tearing down!
If you require specific setup and pickup times due to venue restraints, we would love to accomdate. Just notify us when booking, and we'll do our best to to ensure accurate timing!