FAQ
Marquee Rental Co. takes pride in providing the GTA with some of the most stunning looking light up letters and numbers in Canada.
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To help provide the most efficient service to our loved clients, we do have some policies in place to help make the booking process as easy as 1,2,3!
Please refer to FAQ before booking with us!
Frequently asked questions
Booking
How does payment work?
Payments are accepted via E-transfer to sales@marqueerentalco.com
An invoice will be provided to confirm that we have received your payment!
A 50% non-refundable deposit is due at time of booking. Within 14 days of your event date, we require a full payment to confirm your reservation!
What is the size of each letter and number?
3 ft Light Up Letters - 90cm tall
4 ft Light Up Numbers - 120cm tall
What are the delivery fees?
Delivery fees are required when Delivery is requested.
Delivery is calculated based on the distance of the event address from our location!
Delivery fees include delivery, setup and pickup at the end of your rental period from event address.
What if the rental gets damaged at our event?
The client is responsible for the safe keeping of our items while in their possession.
Why is a delivery window required?
Delivery windows are required in order to provide enough time for our team to arrive at the location and have our letters/numbers set up for your event!
Typically, the delivery window is 1 hour - If you event starts at 12pm, we ask for you to input 11am on our reservation form - as this prevents any unforeseen delays when setting up or tearing down!
If you require specific setup and pickup times due to venue restraints, we would love to accomdate. Just notify us when booking, and we'll do our best to to ensure accurate timing!
Do you offer pick up as an option?
Marquee Rental Co. offers pick up as an option when booking.
You would be required to provide a security deposit based on your rental request.
This would mean you save on the delivery fees if you have the free time to pick it up yourself. But hey, we just make it easy for you by choosing our delivery option!
So, how do I book your services?
Great question!
1. Once you submit a rental request by selecting the Inquire Now button on our menu, we will contact you with a price and information regarding your request.
3. We will forward you our booking reservation form, which once completed will save the date!
4. We'll send you an invoice and once that's paid, you're all set!
Just submit a rental request by selecting the Inquire Now button in our menu!
What is your Covid-19 policy?